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Fama Technologies Inc. · 4 weeks ago

Senior Partner Experience Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $120K/yr

7+ years exp

Fama Technologies Inc. is an innovator in online screening that helps companies avoid workplace misconduct through its AI-driven solutions. The Senior Partner Experience Manager will build and maintain relationships with channel partners, ensuring a positive experience while driving sales and revenue growth through effective partner engagement strategies.

Artificial Intelligence (AI)Enterprise SoftwareInternetMachine LearningMedia and EntertainmentSocial MediaSoftware

Responsibilities

Establish and maintain robust relationships with partners, serving as their main point of contact and trusted advisor

Build deep engagement with key reseller teams across sales, marketing, customer success, product management, and executive leadership where applicable

Leverage & collaborate with internal Fama resources to achieve goals with resellers [this may include involving sales, marketing and other resources in reseller actions]

Monitor partner performance and proactively identify opportunities for improvement and ownership for revenue and growth targets through assigned accounts

Proactively enable reseller product, marketing, sales, and customer success teams to increase adoption within the reseller customer base. This includes training and other aspects of enablement efforts

Ensure that partners are fulfilling our brand standards and guidelines

Directing partner communications, including newsletters, webinars, and partner events

Distribute playbooks, resources, case studies, and objection-handling tools

Track and drive partner rep engagement to achieve consistent pipeline growth through co-selling initiatives. Work directly with their sales team & marketing team

Increase reseller rep activation and product competency broadly across resellers

Solicit feedback from partners to improve our reseller program

Maintain partner records in CRM related to activities performed, account plans, notes

Follow process and account plans - while applying critical thinking to improve them

Support Fama efforts to drive process improvement, improved data and visibility

Assist our efforts to improve forecasting, deal registration, and performance reporting

Escalate support and onboarding issues to internal teams as needed for fast response

Analyze partner data to identify trends, opportunities, and challenges, and develop strategies to address them

Provide regular reporting on partner engagement and performance to senior management

Head client Strategic Business Reviews and Quarterly Business Reviews

Travel will include 20%-30% based on business need

Qualification

Partner managementChannel managementSaaS salesData literacyCRM (Hubspot)CommunicationStrategic thinkingCollaboration

Required

Minimum 7 years of partner management, channel management, SaaS and-or B2B sales. Experience with hyper-growth environments a plus

Excellent written and verbal communication with the ability to build rapport and trust with partners and internal stakeholders, especially in remote environments and in-person settings

Demonstrated critical and strategic thinking, including attentiveness, being proactive, and being exceptionally responsive

Data literacy and experience with CRM (Hubspot) and analytics platforms strongly preferred

Demonstrated advanced experience in effectively collaborating and communicating with direct and indirect team members via video and other digital tools within a remote work environment to perform job responsibilities