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WebMD · 3 weeks ago

Client Success Manager (Account Manager)

Newark, NJ

Full-time

Hybrid

Mid Level

$72K/yr - $80K/yr

3+ years exp

WebMD is a leading online destination for physicians and healthcare professionals worldwide, and they are seeking an experienced Client Success Manager to join their team. The role involves building and maintaining strong customer relationships, ensuring the timely delivery of solutions, and collaborating with various departments to meet client objectives.

Health CareInformation ServicesInternetMental HealthOnline PortalsPublishing

Responsibilities

Foster and nurture strong client relationships

Support overall client satisfaction by providing the highest caliber customer-service experience

Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives

Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance

Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations

Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards

Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience

Demonstrate understanding of revenue delivery and supporting overall team revenue goals

Travel to client locations as needed to strengthen relationships and support project success

Qualification

Account ManagementClient ServicesDigital AdvertisingHealthcare ExperienceCommunicationPersuasion SkillsOrganizational SkillsCollaboration Skills

Required

Bachelor's degree preferred or will consider related experience

Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience

Minimum of 1-2 years of experience in Account Management or Client Service

Preferred

Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute

Familiarity with HCP-based clients including MLR process

Understanding of digital advertising

Ability to thrive in a fast-paced, collaborative environment