Entrust · 3 weeks ago
Field Service Technician (3rd Shift) - Columbus, OH area on-site
United States - Field
Full-time
Onsite
Entry, Mid Level
$21.60/hr - $33.95/hr
2+ years expEntrust is an industry leader in identity-centric security solutions, seeking a Field Service Technician for their 3rd shift operations. The technician will provide preventative and emergency maintenance on Entrust equipment, ensuring operational efficiency at customer sites.
Enterprise SoftwareFraud DetectionInformation TechnologyInternetSecuritySoftware
Responsibilities
Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Day-to-day repairs may consist of:
Cleaning rollers, sensors, cavities and such as required
Calibrating sensors, data read/write devices, application pressure, etc
Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
Evaluation/ replacement of temperature/ proximity/ position sensors
Software adjustments for temperature, hardware positioning, etc
Utilizing repair and service manuals to troubleshoot card printer systems
Utilizing test equipment such as voltmeter and laptop
Utilizing hand tools such as screwdrivers, pliers, wrenches, etc
Maintain accurate and proper trunk inventory levels as applicable
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance as applicable
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experience personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Qualification
Required
High School Diploma/GED or equivalent
Minimum of 2 year of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC's, current operating systems and relevant software applications
For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locations
Willingness to be on-call
Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc
Valid and active drivers license, insurability if applicable for the role
Overtime is required as needed
Preferred
Associates degree in Electronics or related field or equivalent verifiable training
Additional electromechanical technician or field service experience
Entrust central issuance
Advanced technical education
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
Skilled with tools and electronic test equipment
Benefits
Medical Benefits from day 1
Up to 4 weeks paid time off accrued within the 1st year
6 paid company holidays + 6 paid floating holidays
401k with up to 6% company match
Annual Incentive Program (bonus)
Fleet vehicle program for applicable positions
Comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement
Company
Entrust
Entrust offers identity-based security software and services.
1001-5000 employees
H1B Sponsorship
Entrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-12-17Acquired
1998-08-18IPO
Leadership Team
Todd Wilkinson
President & Chief Executive Officer
John Grimm
Vice President of Strategic Alliances
Recent News
2025-11-25
2025-11-20
PR Newswire UK
2025-11-18
Company data provided by crunchbase