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CorVel Corporation · 6 hours ago

Claims Supervisor

United States

Full-time

Remote

Mid, Senior Level

$72K/yr - $111K/yr

5+ years exp

CorVel Corporation is a national provider of industry-leading risk management solutions. The Claims Supervisor is responsible for supervising a team, ensuring quality and productivity while adhering to company policies and procedures, and providing guidance on claims-related issues.

InsuranceSoftware

Responsibilities

Supervises claims staff in their day-to-day operations

Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions

Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements

Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)

Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions

Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests

Participate in customer claim reviews and presentations

Ability to travel overnight and attend meetings if required

Additional duties as assigned

Qualification

Claims handling experienceWorkers’ Compensation knowledgeLeadership skillsPublic speaking skillsMicrosoft Office proficiencyAnalytical skillsCustomer service skillsTime management skillsInterpersonal skillsOrganizational skills

Required

Supervises claims staff in their day-to-day operations

Assists Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions

Ensures staff compliance with Workers' Compensation laws and mandated regulatory reporting requirements

Ensures optimal team performance through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)

Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions

Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests

Participate in customer claim reviews and presentations

Ability to travel overnight and attend meetings if required

Excellent written and verbal communication skills

Ability to assist team members to develop knowledge and understanding of claims practice

Effective quantitative, analytical and interpretive skills

Strong leadership, management and motivational skills

Demonstrated, strong customer service skills

Ability to maintain composure under pressure and communicate diplomatically across various channels, including telephone, email, and written correspondence

Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets

Strong interpersonal, time management and organizational skills

Ability to work both independently and within a team environment

Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers' Compensation

Bachelor's degree or a combination of education and related experience

Demonstrated public speaking skills

Minimum of 5 years' claims handling experience

Knowledge of WC required

Current license or certification in Workers' Compensation must be maintained throughout employment with CorVel