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Delaware Guidance Services for Children and Youth, Inc. · 3 weeks ago

Crisis Program, Senior Manager

Dover, DE

Full-time

Onsite

Senior Level

$84K/yr - $90K/yr

7+ years exp

Delaware Guidance Services for Children and Youth, Inc. is seeking a Crisis Program Senior Manager to oversee programmatic operations and ensure the effective delivery of crisis services. The role involves supervising staff, managing crisis programs, and ensuring compliance with standards while responding to high-risk situations involving children and youth.

ConsultingHealth CareMental HealthNon Profit

Responsibilities

Provides direct supervision of Crisis Clinical Coordinators and Call Center Supervisor to ensure crisis services are provided with clinical integrity that keeps safety, risk factors, and best practices in 24/7 crisis intervention at the forefront of all decisions made and services provided. Ensure program policies, procedures and expectations are met

Provides direct supervision of Crisis Bed Stabilization Coordinator/Therapist to ensure Crisis Bed Stabilization Program is operational at all times to ensure safety of clients, minimize risk factors and provide care integrity. Ensure program policies, procedures and expectations are met

Engages in planning and program conception, including the development of other 24/7 and risk preventative services that keep children and families in the community safe

Implements, supports, and oversees the high-intensity services provided in subprograms that are established under the umbrella of crisis services. These programs consist of services that support youth at high to moderate risk for suicide, harm to others, significant instability following a traumatic event, or at risk of being removed from their home environment due to behavioral dynamics. All subprograms also require quick decision-making and turn-around time for services rendered

Coordinates expedited community crisis responses as needed due to emergency traumatic/loss events that occur impacting youth in Delaware

Maintains monthly data and complete monthly and quarterly reporting documentation about statewide crisis services and subprograms

Oversees the case management and clinical documentation processes with Clinical Coordinators to establish procedures, ensuring rapid completion of crisis documentation, monitor chart completeness and case confidentiality

Collaborates with community partners to address needs or concerns related to crisis intervention services. Community partners include schools, emergency departments, psychiatric inpatient facilities, pediatric offices, police departments, youth mental health service programs, etc

Ensures program compliance with agency and accreditation standards

Ensures that all contract goals and objectives pertinent to the program are met

Establishes and maintains processes of effective recruitment of personnel

Provides direct supervision and clinical oversight of documentation of crisis clinicians, subprogram clinicians, and call center clinicians as needed when direct supervisors are unavailable or for licensure purposes

Provide direct supervision of Crisis Clinical Coordinators and Crisis Bed Stabilization Coordinator/Therapist and assist them in development of leadership and clinical supervisory skills

Intervenes daily in complex situations that require additional clinical judgement to determine a path forward to keep children and others safe

Participates in Clinical On-Call Supervisor Rotation

Provides training related to best practices in youth suicide prevention, intervention, and postvention

Participates in professional development and learning activities related to best practices in crisis services, risk prevention, suicide prevention, clinical supervision, and other clinically relevant training

Adheres to professional code of ethics and conduct

Maintains flexibility to meet the needs of a 24/7 crisis program

Communicates effectively and professionally with all stakeholders

Demonstrates continuous commitment to DGS’ core values

Qualification

Crisis interventionClinical supervisionRisk assessmentSuicide preventionEmployee managementProgram developmentPsychological interventionData reportingTeam buildingProfessional ethicsAdaptabilityConflict managementCommunication skills

Required

Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist

Possess Delaware Clinical Licensure (social work, psychology, counseling)

Minimum of 7 years post licensure clinical experience preferably within an evidenced- based or evidenced-informed child and family interventions program

Minimum of 5 years post licensure supervisory experience

Minimum of 5 years of education / training in suicide risk prevention and intervention

Valid driver's license and satisfactory driving record