K&A Engineering Consulting · 1 day ago
Project Support
Ithaca, NY
Full-time
Onsite
Mid, Senior Level
$25/hr - $31/hr
5+ years expK&A Engineering Consulting is a privately held company specializing in consulting, engineering, and design services for power utility and industrial clients. They are seeking a highly motivated Project Support to act as a liaison between customers and service centers, ensuring timely progress of service requests in the energy and utility sectors.
Business Information SystemsEnergy Efficiency
Responsibilities
The Service Coordinator will act as a liaison between customers, their representatives, and the company's service centers, monitoring service requests to ensure field and internal work progresses in a timely manner
Professionally interact with customers, contractors, electricians, and inspectors
Professionally interact with internal stakeholders including co-workers and leadership
Learn and support policies and procedures related to the company's electric service processes
Utilize organization and prioritization skills to manage multiple service requests for a geographic region, adhering to contact frequency policies
Perform SAP and client management interface navigation functions to self-assign work
Participate in emergency office-based support of storm restoration efforts if needed
Qualification
Required
5 years of related experience in a customer service, customer construction support, or workflow management role. Lesser experience in combination with related Associates or Bachelor's degree will be considered
Effective communicator, both verbal and written
Self-Motivation and Accountability
Organization and task prioritization skills
Ability to develop positive working relationships while enforcing required processes
Ability to navigate databases and client management programs to process and understand data
Microsoft Office skills including Excel and Outlook
Benefits
Medical, Dental, and Vision Insurance
FSA, HSA, and Dependent Care Spending Account
401K (Traditional and Roth with Company Match)
Lifestyle Spending Account (LSA)
Paid Parental Leave
Paid Holidays and Flexible PTO
Tuition Reimbursement, Parking and Transit Reimbursement, and Pet Insurance
Long-Term Disability, Short-Term Disability, and Life Insurance
EAP (Employee Assistance Program)
Company
K&A Engineering Consulting
At K&A Engineering Consulting, our clients and employees are at the heart of everything we do.
201-500 employees
H1B Sponsorship
K&A Engineering Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (8)
2022 (7)
2021 (13)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Purna Kharel
Founder, President & CEO
Company data provided by crunchbase