Bosch Home Comfort USA · 4 weeks ago
Customer Service Representative, Sr.
Vernon Hills, IL
Contract
Onsite
Senior Level
5+ years expBosch Home Comfort USA is a leading provider in Drive and Control Technologies, seeking a Senior Customer Service Representative to deliver exceptional support to customers. This role focuses on resolving inquiries, processing orders, and ensuring timely deliveries while supporting the Customer Service Manager and mentoring junior representatives.
IndustrialManufacturing
Responsibilities
Support the Customer Service Manager with reports, meeting information, and development of training programs, policies, and initiatives
Professionally manage incoming calls and promptly address customer inquiries, orders, and concerns via phone or email
Mentor Customer Service Representatives, providing performance feedback
Maintain clear, proactive communication with customers, providing accurate technical or product-related information
Process and route customer orders/changes accurately using SAP
Investigate and resolve customer complaints and billing issues, escalating to the manager when necessary
Support CH200QPPM quality objectives and drive related improvement initiatives
Collaborate with cross-functional teams to ensure reliable customer information and timely order processing/shipping
Partner with Sales to implement pricing updates in SAP
Act as a liaison with other departments, sharing updates and supporting outside sales representatives
Stay informed about products, services, and industry trends
Embrace change, seek continuous improvement, and work independently with minimal supervision
Complete special projects and other duties as assigned
Qualification
Required
Minimum education-High school diploma or equivalent, college experience preferred
5-7 years of proven success as a Customer Service Representative, with 5+ years of experience in business-to-business customer service
Background in manufacturing or customer service within a manufacturing environment is highly desirable
Strong track record of effectively managing customer orders, resolving issues, and addressing complaints across all levels
Proactive, hands-on approach to consistently surpassing client expectations
Proficient in Microsoft Office Suite / Excel, with strong organizational skills to prioritize and manage workflows effectively
Proficient with working in an ERP system (SAP preferred)
Superior verbal and written communication skills, fostering strong relationships with diverse individuals at all levels
Adaptable and enthusiastic, adept at handling shifting priorities while remaining composed under pressure
Capable of working independently or collaboratively, with clear comprehension of written and verbal instructions
Skilled in diverse clerical tasks, basic accounting procedures, and efficient, accurate data entry
Ability to sit for extended periods
Occasional work on the manufacturing floor to monitor and update customer orders
Preferred
College experience preferred
Proficient with working in an ERP system (SAP preferred)
Benefits
Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
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