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TTEC · 6 hours ago

Bilingual Customer Service Representative - Mandarin-English - Part Time

San Francisco, CA

Part-time

Onsite

New Grad, Entry Level

$22.06/hr - $22.06/hr

TTEC is an award-winning company focused on providing exceptional customer experiences. As a Mandarin-English Bilingual Customer Service Representative, you will assist Clipper customers with their transit needs and ensure a positive customer experience at the Embarcadero BART station.

ConsultingInformation TechnologyOpen SourceOutsourcingSoftwareWealth Management

Responsibilities

Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system

Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area

Account for cash, commuter checks and credit/debit card payments completed during a shift