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Ridgeview · 1 day ago

Financial Counselor

Twin Cities Area

Full-time

Onsite

New Grad, Entry Level

$21/hr - $30/hr

Ridgeview is a healthcare organization seeking a Financial Counselor to enhance the financial experience for patients. The role involves assisting patients with understanding their insurance benefits, collecting payments, and helping them navigate financial assistance options.

FitnessHealth CareNon Profit

Responsibilities

Serve as the point of contact for all financial assistance related questions. Communicate with patients to identify and understand financial, social, and medical histories and other relevant patient information

Act as liaison between clinical departments, Patient Financial Services, and third parties to advocate for the patient and Ridgeview

Gather all relevant information required to process financial assistance requests

Assess the current financial situation of patients through the verification of patient insurance benefits; serving as the technical expert in confirming patients benefit coverage and hospital reimbursement: Determine the patient's financial ability to pay and explain insurance coverage and benefits to the patient

Initiate the financial screening process as appropriate to evaluate eligibility for assistance programs. Assist the patient in completing financial applicants and gathering supporting financial documentation

Determine eligibility for care at Ridgeview by assessing patient eligibility for Medical Assistance, Community Programs, and Government Programs: Assess and offer payment alternatives which may include prepayment for elective care and applying for Ridgeview's financial assistance program Identify eligible financial programming options and assist in completing all necessary documentation for specific federal, state, or Ridgeview financial assistance programs With provider involvement, determine urgency of scheduled care for patients with large financial liabilities resulting in either a decision to proceed or a decision to reschedule

Explain Ridgeview's payment policy to patients if a program is not available. Calculate and explain any patient liability before or at the time of service

Counsel patients on out-of-pocket liabilities. Collect deductibles, pre-payments and outstanding balances following established collection procedures; or alternatively, create a payment plan with the patient and document the agreement appropriately If unable to establish acceptable payment arrangements for elective procedures, inform the provider and patient that services will be rescheduled or cancelled

Communicate financial coverage status and applicable financial decisions with all appropriate parties: patient, family, referring providers, and Ridgeview providers

Qualification

Customer serviceFinancial assistance programsMedical terminologyCost estimationBasic math functionsEPICBilingualMicrosoft OfficeCritical thinkingProblem-solving