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Builders FirstSource · 20 hours ago

Field Services Supervisor Install - Indirect

San Diego, CA

Full-time

Onsite

Mid, Senior Level

5+ years exp

Builders FirstSource is the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. The Field Services Supervisor is responsible for supervising field services personnel, addressing product issues at customer sites, and ensuring the efficient resolution of customer complaints regarding product quality and reliability.

Building MaterialManufacturingReal Estate

Responsibilities

Provides work direction and supervision to Field Service Representatives. Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. May provide input on the performance of assigned employees to management

Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the management on findings

Recommends replacement or repair of defective components in a typical situation; assists field services personnel with resolving more complex issues

Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence

Provided on-the-job training to field services team members

Plans and paces own work efficiently and oversees the work of the Field Service team in order to meet daily, weekly, project, or team related productivity goals

On occasion, may perform same work duties as a Field Service Representative

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Other duties may be assigned