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Bailiwick · 1 day ago

Team Lead, Configuration

Shakopee, MN

Part-time

Onsite

Mid, Senior Level

$24.04/hr - $28.85/hr

3+ years exp

Bailiwick, an ePlus Technology, inc. Company, is seeking a Configuration Center Team Lead to oversee professional services delivery and ensure operational success. The role involves managing resources, improving processes, and ensuring high client satisfaction while leading configuration activities and mentoring team members.

Information TechnologyLogisticsProject ManagementTransportationVirtual Reality

Responsibilities

Ability to support the professional services organization by providing configuration center process improvement and articulation of all types of staging and build services including planning, resource scheduling, resource escalation and overall profitability

Ensure high client satisfaction levels, building a strong base of referenceable accounts

Mentor and educate team members on repeatable services methodologies and best practices

Work closely with sales and technical consulting leadership to lead all configuration activities

Produce monthly project status to management

Guarantee successful implementation of all client projects using professional project management principles

Work closely with Engineering, Vendors and Post-Sales Support to resolve customer issues

Lead teams of internal and external resources to deliver desired business outcomes for customers

Monitor and mentor internal resource utilization to drive the highest utilization possible for their team

Provide collateral to field that outlines current capabilities and capacities of our configuration center

Responsible for backlog of active staging, build, and configuration projects

Hone the QA process and capabilities, and set proper expectations as to what our QA processes will be able to test and validate during the QA phase of the projects

Help educate the ePlus field and customers on our ePlus configuration center capabilities

Provide status reports of projects to customers and ePlus internal stakeholders

Provide presales support to ePlus sales and presales engineers as needed

Perform IOS and firmware upgrades on switches and routers

Apply configurations to routers and switches from config templates and making appropriate changes

Basic knowledge of imaging desktops and laptops via Symantec Ghost server and/or MDT

Perform racking and stacking of hardware components in a configuration center environment and in a data center environment

Able to review, understand, and edit network topology diagrams

Provide remote connectivity to internal and external customers through the configuration center via VPN tunnels

Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed

Qualification

Technical project managementConfiguration managementClient satisfaction managementNetworking knowledgeTeam leadershipCommunication skillsMentoring skillsProblem-solving skills