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Pomelo Care · 3 weeks ago

Care Model Operations Associate

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Pomelo Care is the national leader in evidence-based healthcare for women and children, delivering personalized clinical interventions. The Care Model Operations Associate will support the Care Model Operations team in building and scaling operational systems to improve health outcomes through reliable care delivery.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Reporting to the Head of Care Model Operations, you will own subject matter expertise on key vendors/external platforms used by the practice and make configuration updates as needed, e.g. Athena templates, Acuity configurations, translation service, aspirin delivery vendors, DME vendors

Partner with Product Operations to scope and maintain playbook requests

Own subject matter expertise and first line on questions for discrete programmatic workflows (e.g., SUD)

Support care ops directors on discrete fact-finding workstreams (e.g., Metabase analysis, interviews, chart investigation) and rollout support as needed (e.g., updating slides, handbooks, team communications)

Qualification

Care delivery operationsAnalytical skillsProject managementGoogle Sheets/ExcelMetabaseCommunication skillsAttention to detail

Required

3+ years of experience in care delivery operations, care operations, or analytical roles

Exceptional project management and prioritization skills

Eagerness to own detailed documentation and workflows; organizes information with meticulous attention to detail while simplifying the reading experience for end users

Analytical and investigative skills, with demonstrated ability to develop informed hypotheses and dig into the root cause of a problem

Proactive, reliable communicator who can summarize insights for a cross-functional audience

Experience creating clear and traceable analyses in Google Sheets/Excel (bonus points for comfort with importing and manipulating data with formulas, pivot tables, etc.) and Metabase