Front Desk / Customer Service Agent jobs in United States
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Hyatt · 3 weeks ago

Front Desk / Customer Service Agent

positionAustin, TX
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Hyatt is a well-known hospitality company, and they are seeking a Front Desk / Customer Service Agent to provide the highest quality of service to guests. The role involves checking guests in and out, maintaining knowledge of hotel services, and ensuring guest satisfaction by resolving concerns or complaints.

HospitalityInformation TechnologyTravel

Responsibilities

A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
Check the guest in and out efficiently and in a friendly manner
Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
Assist in maintaining the cleanliness of the lobby and entrance
Ensure security and confidentiality of all guest and hotel information
Effectively respond to and resolve guest concerns or complaints
Perform other duties as assigned

Qualification

Customer service passionHospitality experienceCommunication skillsFlexibilityTeamworkPositive attitude

Required

Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
The ability to stand and move at a fast pace for long periods of time
Must be available to work weekends and holidays as necessary

Preferred

Previous hospitality experience always helps, but not required

Company

Hyatt

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Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
dateFounded in 1957
location
Chicago, Illinois, USA
people-size10001+ employees
web-link
http://www.hyatt.com/

Funding

Current Stage
Public Company
Total Funding
$2.45B
2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M

Leadership Team

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Mark Hoplamazian
President & CEO
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Peter Sears
Executive VP & Group President - Americas
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Recent News

EIN Presswire
Sterling Global Financial, David Kosoy & Stephen Tiller, and LASKA Development Group announce Hyatt Centric Grand Cayman
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
Texas AG secures $1.25M settlement with Hyatt over hotel pricing practices
2026-01-06
Yahoo Finance
Hyatt finalises $2bn Playa portfolio transaction with Tortuga Resorts
2026-01-01
Company data provided by crunchbase