Apply on Employer Site

Physical Therapy at St. Luke's · 3 weeks ago

Client Service Associate Outpatient Wound Care (Part time, Days)

Orwigsburg, PA

Part-time

Onsite

New Grad, Entry Level

St. Luke's is dedicated to providing excellent care for the sick and injured and is seeking a Client Service Associate for their outpatient wound care department. The role involves scheduling appointments, registering patients, and managing front desk operations, ensuring patient satisfaction and compliance with healthcare regulations.

Health CareHospitalRehabilitation

Responsibilities

Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction

Handles phone, mail, and personal inquires from and regarding patient/company accounts:

Maintains all documentation and records in accordance with federal and state regulations

Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker’s compensation

Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s)

Prompt courteous reception and guidance to patients with inquiries

Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc

Ongoing application and knowledge of all company requirements and/or regulations

Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital’s ethical and business policies

Qualification

Third party billingPatient registrationDocumentation managementInsurance verificationCommunication skills

Required

High School Diploma / GED required

Previous Experience In An Office/administrative Environment Required

Handles phone, mail, and personal inquiries from and regarding patient/company accounts

Maintains all documentation and records in accordance with federal and state regulations

Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker's compensation

Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s)

Prompt courteous reception and guidance to patients with inquiries

Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc

Ongoing application and knowledge of all company requirements and/or regulations

Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital's ethical and business policies

Sitting up to 7 hours/day; 1-2 hours consecutively

Walking up to 4 hours/day, 30 minutes at a time

Frequently uses fingers and hands for typing, data entry, etc

Frequently lift and carry objects up to 10 lbs

Occasionally stoops, bends and reaches above shoulder level

Must be able to hear as it relates to normal conversation

Must be able to see as it relates to general, near, far, color, peripheral and depth perception

Needs to be able to use eyes to focus on the same object throughout the day