Anthropic · 3 weeks ago
Manager, IT Support & Operations
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$265K/yr - $335K/yr
10+ years expAnthropic is a public benefit corporation focused on creating reliable AI systems. They are seeking a Manager, IT Support & Operations to lead their globally distributed IT support and operations, define strategy, build teams, and enhance systems to ensure productivity and security.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Define and execute the multi-year vision for IT Support & Operations, aligned with company growth
Build, lead, and develop a high-performing, globally distributed team spanning IT Support and Operations functions
Hire and develop managers and senior ICs who can scale with the organization
Design and operate a 24/7/365 global support model that delivers fast, high-quality support across all time zones
Own the IT Support & Operations budget and make strategic investment decisions
Define and track key performance metrics—response time, resolution time, employee satisfaction, SLA compliance—and drive continuous improvement
Build scalable systems for asset management, endpoint lifecycle, and SaaS administration
Invest in automation and self-service to reduce ticket volume and improve employee experience at scale
Collaborate with Workplace, People Ops, and other teams to support office operations and company events
Manage vendor relationships and negotiate contracts for IT services and tools
Travel occasionally to support global team members and office locations
Qualification
Required
10+ years of experience in IT support and operations, with 5+ years leading globally distributed teams
Track record of building or transforming IT operations at a fast-growing technology company
Experience designing and operating follow-the-sun or 24/7 support models
Experience managing managers and building organizational capability
Strong familiarity with ITIL frameworks and IT service management best practices
A security-first mindset with experience operating in high-security environments
Comfort with ambiguity and rapidly shifting priorities in a fast-paced environment
Excellent judgment and the ability to balance user experience with security requirements
Strong communication skills and the ability to influence cross-functional leaders
Budget ownership and vendor management experience
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
Experience supporting AI/ML research environments or highly technical user bases
Experience building self-service platforms or support automation programs
Background in companies with significant security or compliance requirements (e.g., SOC 2, FedRAMP)
Benefits
Equity
Benefits
Incentive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-01-12
Company data provided by crunchbase