Aircall · 1 day ago
Director, Forward Deployed Engineering & AI GTM Lead
Seattle, WA
Full-time
Onsite
Director/Executive
$160K/yr - $200K/yr
7+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide. The Director, Forward Deployed Engineering & AI GTM Lead is responsible for leading the Forward Deployed Engineering team, ensuring effective go-to-market execution of Aircall's AI Communication Agent, and working across various departments to drive the success of AI deployments.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 ‘26, setting clear standards for technical excellence, execution rigor, and customer impact
Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed
Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs
Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact)
Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures
Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms
Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales
Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams
Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions
Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted
Qualification
Required
7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred
Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder)
Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript)
Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field
Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices
Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery
Excellent communication and stakeholder management skills, translating between technical and business audiences
Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus
Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase