FCA · 4 weeks ago
Capacity Planning Manager - Dealer Fixed Operations
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expFCA is a company focused on automotive solutions, and they are seeking a Capacity Planning Manager for Dealer Fixed Operations. This role involves analyzing and optimizing dealership service department capacities to enhance customer satisfaction and reduce wait times.
Information TechnologyTelecommunications
Responsibilities
Evaluate current and future stall requirements based on forecasted service volumes and recommend adjustments to maximize resource utilization
Track and analyze dealer technician staffing levels, identifying gaps and partnering with management to ensure optimal technician-to-stall ratios
Assess advisor staffing needs relative to service demand and customer engagement, ensuring efficient customer flow and communication
Monitor and improve dealer throughput by analyzing key performance indicators (KPIs), identifying bottlenecks, and implementing best practices for process efficiency
Analyze and report on service appointment lead times, collaborating with dealership leadership to reduce days-to-wait and enhance customer experience
Use historical data, market trends, and predictive analytics to forecast capacity requirements and develop strategic staffing and facility plans
Prepare regular reports and presentations for leadership, providing actionable insights and recommendations on capacity planning and operational improvements
Partner with service management, HR, and training teams to ensure alignment of staffing, development, and operational goals
Qualification
Required
Bachelor's degree
5+ years of experience in dealership fixed operations, capacity planning, or service management
Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, Power BI)
Excellent communication and interpersonal skills; ability to influence and collaborate across teams
Preferred
MBA
Demonstrated experience in process improvement and project management is preferred
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
Company data provided by crunchbase