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HALO Branded Solutions · 1 month ago

IT Manager- Application Support

United States

Full-time

Remote

Senior Level

$120K/yr - $140K/yr

7+ years exp

HALO Branded Solutions is a leader in the branded merchandise industry, connecting people and brands to create meaningful experiences. They are seeking an experienced IT Manager - Application Support to lead teams in managing and supporting cloud systems, ensuring their reliability, performance, and compliance while collaborating cross-functionally to enhance the technology infrastructure.

AdvertisingBrand MarketingBusiness DevelopmentGift CardLogistics

No H1B

Responsibilities

Develop and execute an application support strategy aligned with business goals

Ensure compliance with infrastructure and security standards

Provide strategic direction for improving system functionality and user satisfaction

Participate in application implementation and enhancement projects

Stay current on technologies and best practices for reliability, scalability, and security

Lead, mentor, and develop cloud and application support engineers

Foster a collaborative, high-performance team culture

Partner with IT and business leaders to design scalable cloud infrastructure solutions

Optimize cloud resource utilization and control costs

Monitor and report on infrastructure performance and availability

Develop SLAs and performance metrics for IT services

Identify opportunities for operational improvement and technology consolidation

Perform other related duties as assigned

Implement and enforce cloud security best practices

Ensure compliance with all relevant regulations and company policies

Establish monitoring and alerting systems for proactive issue resolution

Continuously fine-tune infrastructure for optimal performance

Manage relationships with cloud service providers and technology vendors

Evaluate and recommend tools and technologies to enhance capabilities

Oversee the lifecycle of application support incidents from report to resolution

Serve as an escalation point for complex issues

Analyze incident trends to identify root causes and preventive actions

Maintain documentation for cloud systems, processes, and procedures

Conduct training and knowledge-sharing sessions for the team

Occasional on-call or after-hours support may be required for deployments, production issues, or technical emergencies

Qualification

Cloud infrastructure managementApplication support strategyTeam managementPerformance monitoringSecurity complianceAnalytical skillsProblem-solving skillsCommunication skillsCollaboration skillsNegotiation skills