Midwest Energy, Inc. · 1 month ago
Customer Service Representative I, Scott City
Scott City, KS
Full-time
Onsite
Entry Level
2+ years expMidwest Energy, Inc. is seeking a Customer Service Representative I to provide prompt and courteous customer service by managing customer accounts and responding to inquiries. The role involves using various software applications to manage customer information and ensure accurate record-keeping.
EnergyRenewable Energy
Responsibilities
Provide prompt, courteous and accurate customer service by managing customer accounts
Respond to customer inquiries and update customer records
Manage customer information and inquiries through various software applications
Qualification
Required
Associates degree in Business or equivalent is required
Minimum of two years' experience in customer relations or sales including general office operations
Personal Computer and Excellent Communication Skills Are Required
Demonstrated knowledge and background in general office procedures, Microsoft Office, and a depth in customer service
Employee should be able to acquire, within a reasonable time, an understanding of basic utility operations, rates, billing and collection regulations, and other policies and procedures affecting customers
Demonstrated skill in effectively dealing with a variety of people under difficult circumstances
Demonstrated ability to effectively prioritize duties and multi-task
Demonstrated ability and experience in working independently with minimal supervision
Demonstrated proficiency in verbal and written communication to correspond with customers, community members, cross-functional teams, co-workers, and managers
Demonstrated proficiency in telephone etiquette and telephone customer interaction skills
Valid Kansas driver's license
Preferred
Bilingual skills in Spanish are desirable
Company
Midwest Energy, Inc.
Midwest Energy mission is to Provide safe, reliable and efficient energy services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pat Parke
Chief Executive Officer
Recent News
2024-10-22
Great Bend Tribune
2024-04-25
Company data provided by crunchbase