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EastRise Credit Union · 3 weeks ago

Mortgage Lending Assistant

Williston, VT

Full-time

Onsite

Entry Level

$25/hr - $28/hr

1+ years exp

EastRise Credit Union is seeking a Mortgage Lending Assistant to provide direct mortgage services and support the Mortgage Origination Department. The role involves greeting members, managing inquiries, providing administrative support, and assisting with loan documentation and scheduling.

BankingFinancial Services

Responsibilities

Greets and assists members by providing general information about loan products, interest rates, and other information (as necessary) in a manner which preserves member privacy and confidentiality

Schedules quality appointments and ensures borrowers are prepared for their appointments

Manages the Mortgage Inbox in a timely manner, which includes Responding to member inquiries, online application assignment and clean up, sending and maintaining member intro email templates, monitoring and assigning Document Center notifications, monitoring and assigning incoming AccountChek results

Maintains the online and coverage tracking sheets

Maintains the rush coverage schedule

Provides administrative support to the Mortgage Sales Managers, VP of Mortgage Lending, and others in the Mortgage Department as necessary

This includes contact with relevant parties to coordinate the repair and/or maintenance of departmental equipment, ordering departmental supplies, updating and maintaining forms and disclosures in our internal loans drive and the Document Library, and other administrative tasks as requested

Assists with Saturday scheduling for Mortgage Loan Officers, including calendar input

Adds departmental vacation time on the Mortgage Loan Officers calendar

Exhibits problem-solving and decision-making skills, utilizing department and investor resources as needed

Assists members by cross-selling other credit union programs and services

Qualification

Mortgage knowledgeFannie Mae guidelinesFreddie Mac guidelinesNational Mortgage LicensingBilingual skillsCustomer serviceProblem-solving skillsInterpersonal skills

Required

A minimum of one year up to three years of similar or related experience, including preparatory experience

Highschool degree, or equivalent

Incumbents are required to maintain their registration active, and current, with the National Mortgage Licensing System throughout their employment

Must be at least 18 years of age

Favorable Background, Credit, Criminal, Bondability, and Reference Checks required

Knowledge of Fannie Mae and Freddie Mac guidelines is required

Must be capable of climbing / descending stairs in an emergency situation

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary

Must be capable of regular, reliable and timely attendance

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team

Must be able to read and carry out various written instructions and follow oral instructions

Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics

Must be able to speak clearly and deliver information in a logical and understandable sequence

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace

Must be able to effectively handle multiple, simultaneous, and changing priorities

Must be capable of exercising highest level of discretion on both internal and external confidential matters