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Soho House & Co · 20 hours ago

Assistant Front Office Manager

Miami Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

Soho House & Co is a hospitality company that focuses on providing exceptional experiences for its members and guests. The Assistant Front Office Manager will support the Front Office Manager by overseeing front desk operations, managing staff, and ensuring a seamless check-in process for guests. This role requires strong organizational skills and the ability to make quick decisions in a fast-paced environment.

AssociationConsultingHospitality

Responsibilities

Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience

Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service

Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival

Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co

Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable

Ensure all new hires are provided a proper New Hire Training process with all new employees

Communicate daily events, guest lists, VIP’s, room (hotel) occupancy and sales budget

Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries

Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained

Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims

Qualification

Front Office ManagementCustomer ServiceExcelSalesforceBilingualHospitality DegreeMultitaskingCommunication SkillsDetail Oriented

Required

Minimum of 3+ years' experience working and 1+ year of FO Supervisory experience

Detail oriented, ability to multitask and work in a fast-paced environment

Customer services oriented and excellent verbal and written communication skills

Flexible schedule, evenings, weekends as needed

Preferred

Computer skills, Excel, MS Word, MRM, Salesforce and Opera preferred

Bilingual language skills a plus

Hospitality Degree preferred

Benefits

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.