Pilot Property Management, Inc. · 4 weeks ago
Community Association Manager
Irvine, CA
Full-time
Hybrid
Mid Level
$75K/yr - $85K/yr
3+ years expKeystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, dedicated to providing superior customer care in community management. The Community Association Manager will manage a portfolio of community associations, ensuring client satisfaction and overseeing various operational aspects of the communities.
AccountingProperty ManagementRental PropertyResidential
Responsibilities
Manages all operations for a portfolio of community associations
Provides leadership and consulting with our clients on best practices regarding the management and oversight of their community
Creates agendas for and manages and runs monthly, bimonthly, quarterly, and annual Board Meetings
Creates agendas for and manages and runs annual association owners’ meetings
Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities
Meets with Associations 1-2 times a week
Manages and assists in special projects
Creates budgets and manages financials for associations under management
Selects and supervises vendors performing services for the community
Ensures that homeowner assessments are paid on a timely basis and that appropriate action is pursued with respect to delinquent accounts
Complies with company policies and procedures
Responsible for Client Satisfaction and Account Retention
Practices and adheres to Keystone’s Core Values, Mission, and Vision
Any additional job duties as required by the supervisor
Qualification
Required
Must possess a valid Driver's License and maintain a clean MVR
Must have reliable transportation and the ability to drive to and from communities
Strong knowledge of the HOA industry
Excellent client service orientation. Responsive, follows up, and closes the loop with clients
Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience
Strong attention to detail
Ability to maintain a positive attitude
Possess strong leadership and collaboration skills
Excellent interpersonal, influencing, and relationship-building skills
Ability to win and maintain the confidence of boards of directors of associations served
Strong verbal and written communication
Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines
Demonstrated strengths in working independently and in a team environment
Must be able to attend and participate in evening meetings
Must be flexible and able to perform work after hours during the week and participate in the weekend on-call rotation program
3 to 4 years of experience in an HOA management role
2 to 3 years of experience in customer service
High School Diploma or GED required
Preferred
CAI or CACM Certification(s) a plus
Bachelor's Degree preferred
Benefits
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)
Company
Pilot Property Management, Inc.
The company was formed in 1998 and is located in Encinitas. Pilot Property Management, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase