LTVplus ยท 1 month ago
Buffer Customer Service Support (OMNI) for a Skincare brand
Brandon, FL
Full-time
Onsite
Entry Level
1+ years expLTVplus is a remote-first company focused on delivering excellent customer experiences for brands worldwide. The Customer Service Support role involves responding to customer inquiries, resolving complaints, and providing accurate information about products and services.
ContentCustomer ServiceInternet
Responsibilities
Respond to customer inquiries and requests in a timely, professional, and courteous manner
Identify and assess customer needs to achieve satisfaction and provide solutions
Provide accurate information regarding products, services, and company policies
Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary
Keep detailed records of customer interactions, transactions, comments, and complaints
Follow communication procedures, guidelines, and policies set by the campaign
Qualification
Required
1-2 years of proven experience in a customer service or similar support role
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Patience, empathy, and a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
High school diploma or equivalent
Proficiency with computers and the ability to learn new software
1-2 Years of Experience
Must have strong communication skills, both oral and verbal
Preferred
Experience with Gorgias
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase