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Texas A&M University · 3 weeks ago

Student Financial Aid Counselor II

Prairie View, TX

Full-time

Onsite

Entry Level

1+ years exp

Prairie View A&M University is a higher education institution seeking a Student Financial Aid Counselor II to provide outreach, literacy, and counseling to students and parents regarding financial aid programs. The role involves managing day-to-day case management, conducting outreach, and collaborating with various departments to ensure students successfully navigate financial aid processes.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provides day-to-day case management, advisement, and counseling to students and parents about financial aid programs. Provide holistic approach to counseling and case management for students (and parents) which includes: affordability, costs of education, financial awareness, campus resources, and payment options. Provides clear, accurate, and personalized support to help students and families navigate the complex financial aid application processes. Coordinate application follow-up activities for new students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application

Have direct contact with students and parents on an appointment, walk-in basis, and over the phone and other communication platforms. Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective students who need assistance navigating their bills, financial aid renewal, refunds, etc

Conducts events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid. Work closely with the leaders of the other areas of the CARE team members and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives. Partner with academic advisor to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid

Works with leadership and colleagues to determine the needs for outreach programs, projects, activities, and in-person/virtual services and identifies and advocates for best practices that enhance students' experiences. Conducts Financial Aid 101 workshops, Financial Literacy trainings, High School Financial Aid Nights, and other events throughout the year. Facilitate a non-credit financial literacy course available to students in both a synchronous and asynchronous format. Collaborate with campus partners, such as the Center for Student Success and Career Services to extend the reach, impact, and network of support for students and families

Performs other duties as assigned

Qualification

Financial aid counselingCustomer serviceBANNER softwareFinancial literacy trainingOrganizational skillsWord processingSpreadsheet applicationsInterpersonal skillsActive listeningCritical thinking

Required

Bachelor's degree

One year of related experience working in higher education including exposure to admissions and financial aid or case management in a related field

Knowledge of word processing and spreadsheet applications

Knowledge of financial aid counseling, verification, rules and regulations

Ability to multitask and work cooperatively with others

Ability to work individually or as a team

Ability to organize and make decisions

Knowledge of the customer service and outreach processes as they pertain to the financial aid department in a higher education environment, and of the related trends, issues, and accepted practices

Ability to write precise, well-organized emails and letters while using appropriate vocabulary and grammar

Ability to deal effectively with a wide variety of individuals and situations requiring diplomacy, friendliness, poise and firmness

Strong organizational skills and ability to prioritize work and meet deadlines

Ability to apply thorough knowledge of policies to a variety of individual situations

Recommends procedures to ensure compliance in a learning community

Ability to work cooperatively with others

Utilizes excellent constituent service skills with all interactions

Work accurately with high volume and instill similar standard with the counseling unit

Skill in effectively analyzing and interpreting policies, practices, and guidelines with strict attention to detail in all areas of work

Thorough knowledge of policies, regulations, and practices with student records services

Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability

Ability to assess processes and implement improvements

Strong written and verbal communication skills

Active listening skills

Customer service orientation

Interpersonal skills

Thorough knowledge of particular Financial Aid core functions

Preferred

Thorough knowledge of common University-specific computer application programs

Thorough knowledge of advising and counseling techniques

Thorough knowledge of University policies, processes, and procedures and of Federal and State laws pertaining to the privacy rights of students and access to student information

Thorough knowledge of BANNER software and its components

Thorough knowledge of third-party software (NSLDS. COD, CPS, Awards Management/Blackbaud, etc.)

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (207)

2021 (109)

2020 (141)