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illumifin · 1 month ago

Telephonic Interviewer - A

United States

Full-time

Remote

New Grad, Entry Level

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies. The Telephonic Interviewer position involves conducting interviews to collect information from insurance applicants, ensuring accurate documentation and compliance with company policies.

ConsultingInformation TechnologyOutsourcing

Responsibilities

Conducts telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions

Receives calls from Assessment Services Call Center to complete telephone interviews with Long Term Care applicants with a pre-determined script

Collects concise, accurate documentation on client’s health history and care needs by asking follow-up questions when needed

Accurately enters data and documents history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions

When necessary, tactfully refocuses applicants and/or contacts on information required

Completes all interviews in a timely manner, according to department guidelines

Submits document to Underwriting for review

Uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook and related policies and procedures. Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required

Meet established quality and production expectations communicated by the department

May be required to attend department and organizational meetings

Qualification

Telephonic interviewingData entryClient communicationCompliance knowledgeDocumentation accuracy

Required