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Schwazze · 4 weeks ago

IT Field Technician

Denver, CO

Full-time

Hybrid

New Grad, Entry Level

$65K/yr - $75K/yr

Schwazze is a purpose-driven, vertically integrated cannabis operator building a leading seed-to-sale company. The IT Field Technician plays a pivotal role in providing extensive IT support to various facilities, managing helpdesk requests, and ensuring seamless operations across the organization.

CannabisConsulting

Responsibilities

Efficiently manage helpdesk tickets and support requests, ensuring timely and independent resolution

Maintain equipment and software inventory using our helpdesk software

Configure and maintain Microsoft Office 365, directory services, SharePoint, HTML, and other applications

Collaborate with internal teams and end-users to understand technical issues and provide effective solutions

Provide end-user support and training to ensure the correct use of applications and tools

Purchase, configure, deploy, maintain, and upgrade corporate networks, retail systems, and facilities systems

Onboard and offboard team members, managing system access, and ensuring a smooth transition for new employees

Set up, install, maintain, and update computer hardware and software systems, addressing hardware and software issues promptly

Administer and support third-party applications, resolving issues and providing technical guidance to users

Implement and enforce network and system security protocols to safeguard data and resources

Proactively monitor and address system performance, including availability, connectivity, utilization, throughput, and latency. Conduct regular system performance evaluations

Test systems for vulnerabilities and weaknesses, recommending and implementing security enhancements

Collaborate with the IT team to develop and refine IT policies and procedures, ensuring alignment with industry best practices

Specify system requirements and design innovative solutions to optimize system performance and user experience

Research and make recommendations on system administration, staying updated with emerging technologies and industry trends