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Live Nation Entertainment · 1 day ago

Music Hall VIP Host - House of Blues Cleveland

Cleveland, OH

Part-time

Onsite

New Grad, Entry Level

Live Nation Entertainment is the world’s leading live entertainment company, and they are seeking a Music Hall VIP Host to provide exceptional service to concert patrons. The role involves upselling VIP packages, maintaining a welcoming atmosphere, and ensuring guests have memorable experiences at the venue.

ConcertsEvent PromotionEventsMedia and EntertainmentTicketing

No H1B

Responsibilities

Maintain line of sight/atmosphere control by circulating through your work area during shift

Follow House of Blues safety, health, and sanitation standards

Assist other employees as needed

Follow opening and closing procedures, checking out with manager on duty

Adhere to all HOB policies and procedures

Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions

Required to occasionally work special events scheduled within the venue

Sell Opera Boxes, bottle service and reserved stools in advance of every show and maintain monthly sales goal

Be present at shows to upsell available VIP inventory to concert patrons

Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue, including concert times, available parking, etc

Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage, building strong relationships

Coordinate operations on night of shows with Ops Director, servers, and security to execute nightly VIP setup

Ensure guests are always receiving highly personal service

Qualification

High-end guest relationsCash handlingPoint of Sales knowledgeTeamworkVerbal skillsDiplomacyAttention to detailPositive attitudeOrganizational skillsInterpersonal skills

Required

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa

Attention to detail

Positive attitude

Teamwork; work well with others, in a high-volume and sometimes stressful environment

Keep a clean, well-groomed appearance

Punctual attendance with a flexible schedule including nights and weekends

Tolerance of all cultures, music, and art forms

Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

Preferred

High School Diploma or equivalent

Experience in a high volume, fast paced work environment

Cash handling experience

Point of Sales knowledge, preferably MICROS

Benefits

Free concert tickets

Dog-friendly offices

Progressive benefits like student loan reimbursement and adoption/fertility support

Company

Live Nation Entertainment

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Live Nation Entertainment is a producer, promoter, and seller of live concert tickets for artists and fans. It is a sub-organization of Priority Records.

Founded in 1996