NEOGOV · 1 month ago
Specialist - Welcome Team Services - Zanewood Recreation Center (ZWRC) - Recreation and Parks
Brooklyn Park, MN
Full-time
Onsite
New Grad, Entry Level
$13/hr - $18.50/hrNEOGOV is looking for highly motivated and enthusiastic individuals to join the Brooklyn Park Recreation and Parks Department as a Specialist in Welcome Team Services. The role involves providing customer service, assisting with front desk operations, and supporting various recreational programs and activities in a diverse environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide customer service and assistance with front desk operations
Provide community resource materials
Understand policies and procedures to ensure safe environment exists for all participants; maintain order, complete required reports
Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
Attend all staff development /training programs and staff meetings
Provide assistance to rental groups
Check in participants at front desk
Collect fees and secure money in safe
Open and close facility
Assist in data entry and program evaluations
Promote programs to the community through City website, brochure, and other communications
Other duties as assigned
Qualification
Required
High school diploma or equivalent
18 years of age or older
Previous successful experience working with the public and providing customer service
Cash handling experience
Previous experience working with youth and teens
Ability to interact with teens in a caring, responsible and professional manner
Ability to maturely respond to any emergency or incident that may arise
Ability to communicate effectively and respond with tact and courtesy
Ability to maintain order and security
Ability to effectively work with youth, teens, adults and families
Ability to make rational decisions based on established policy and procedure
Ability to work independently and with minimal supervision
Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
Embrace and engage in cultural shift toward Continuous Improvement
Preferred
21 years of age or older
Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
Previous experience overseeing seasonal staff
Experience tracking, data management, data entry
Knowledge of and a thorough understanding of Teen Zone activity policies
Knowledge of the facility, building and outdoor areas
Two years' experience of cash handling experience
Experience using Rec Trac scheduling software or registration software
Experience working in a municipal or recreation facility
Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese
Benefits
Vacation
Sick Leave
Holidays
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Fitness
Direct Deposit (mandatory)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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