Chiesi USA, Inc. · 1 day ago
Intern, Customer Experience & Enablement - Summer 2026
Cary, NC
Internship
Hybrid
Intern
Start in 2026 SummerChiesi USA, Inc. is an international research-focused biopharmaceutical group dedicated to promoting a healthier world. They are seeking a Customer Experience & Enablement Intern to assist in customer feedback initiatives, support internal change management plans, and contribute to various customer-focused initiatives during a 10-week summer internship program.
BiotechnologyMedicalPharmaceutical
Responsibilities
Monitor Voice of the Customer (VoC) channels and respond to customer inquiries and feedback in a timely and professional manner
Contribute to the development of customer surveys, feedback forms, and other tools to gather insights and measure satisfaction
Conduct research to identify customer needs, preferences, and trends, and provide insights to improve the overall customer experience
Report, interpret, and analyze customer data and US CX program results, including Voice of Customer surveys, digital engagement, social listening, and NPS
Translate and present technical information into concise and practical information
Assist in the creation of customer-centric communications such as newsletters, blog posts, email campaigns, and internal communications
Collaborate with the editorial team to plan and execute content calendars aligned with brand objectives and customer preferences
Work cross-functionally with teams such as Marketing, Sales, CX, and Business Knowledge to ensure alignment in customer experience initiatives
Qualification
Required
Currently enrolled in a Bachelor's or Master's program focused on Marketing, Business, Communications, or a related field with an expected graduation date of Fall 2026 or later
A customer-centric mindset with a genuine desire to understand and meet the needs of our customers
Strong analytical skills with the ability to interpret data and draw meaningful insights
Strong written and verbal communication skills, with a keen eye for detail and grammar
Ability to think creatively and strategically to generate innovative ideas for improving customer experience
Excellent organizational and time management skills, with the ability to multitask and prioritize effectively
Demonstrated proficiency in basic marketing principles and associated reporting, with a passion for staying up-to-date with industry trends and best practices
Preferred
Basic understanding of survey methodologies, best practices, and analysis. Experience working with customer engagement measurement platforms such as Qualtrics, Veeva, Google Analytics or similar
Previous internship or work experience in customer service, marketing, or related fields
Benefits
Access to resources and training
Company
Chiesi USA, Inc.
Chiesi USA is a pharmaceuticals company specializing in pharmaceutical research & development services.
Founded in 2014
201-500 employees
H1B Sponsorship
Chiesi USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0MKey Investors
North Carolina Biotechnology Center
2020-08-04Grant· $0M
Leadership Team
Jon Zwinski
Chief Executive Officer - General Manager
Molly Rice
Senior Human Resources Business Partner / Associate Director Human Resources
Recent News
Clinical Trials Arena
2024-05-24
Company data provided by crunchbase