Tri-City Medical Center · 3 months ago
IT SUPPORT TECHNICIAN
Oceanside, CA
Full-time
Onsite
New Grad, Entry LevelTri-City Medical Center has served San Diego County’s coastal communities for over 60 years and is a vital healthcare provider in the region. The IT Support Technician provides first-line support to IT customers, including hospital staff, physicians, and patients, addressing hardware and software issues, and ensuring a safe and efficient working environment.
Emergency MedicineHealth CareHospitalRobotics
Responsibilities
Maintains a safe, clean working environment, including unit based safety and infection control requirements
Respond to IT support calls, tickets and e-mails. Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed
Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems
Perform installs, upgrades and moves of IT equipment
Configure new PCs, laptops, phones and peripheral equipment
Carry out IT related tasks as assigned
Participate in on-call coverage on a rotational schedule
Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc
Communicates trends, resolved problems and delays
Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers
Qualification
Required
Experience working on Windows Active Directory
Working knowledge of Microsoft Exchange
Proficient in MS Office and Outlook
Good understanding of basic Networking concepts (TCP/IP), OSI model
Basic understanding of server/client infrastructure
Familiar with Virtualization, VDI and thin client environments
Familiar with enterprise Anti-virus solutions
Excellent interpersonal skills and the ability to interact with diverse groups of people
High School diploma or GED
Microsoft Certified Desktop Support Technician or equivalent combination of education and experience
Preferred
Working knowledge of Microsoft SCCM
A+ certifications, MCITP or CCENT
Company
Tri-City Medical Center
Tri-City Medical Center is an acute-care hospital that provides robotic surgery, heart care, emergency services, and many more.
Founded in 1961
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$33MKey Investors
Department of Health Care Access and Information
2023-08-24Debt Financing· $33M
Leadership Team
Ray Rivas
CFO & Executive VP
Aaron J. Byzak, MBA, FACHE
Chief Strategy Officer (CSO)
Recent News
San Diego Union-Tribune
2024-05-24
San Diego Union-Tribune
2024-05-24
Company data provided by crunchbase