Johnstone Supply · 1 month ago
Office/Branch Support Associate
White Plains, NY
Full-time
Onsite
Entry Level
$19/hr - $21/hr
1+ years expJohnstone Supply is a wholesale distributor catering to professional HVACR contractors. The Office Support Associate will provide support to ensure efficient operation of the branch, assisting branch managers and employees with various organizational and communication tasks.
Consumer ElectronicsSupply Chain ManagementWholesale
Responsibilities
Answers and directs all incoming phone calls. Maintains voicemail box, company telephone lists and distributes incoming faxes and mail to personnel
Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner
Manage all office work such as data entry and copying and maintain an organized and relevant filing system
Forward invoices to accounts receivable as directed
Maintains records and files for related customer and vendor information
Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly
Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom
Maintain inventory of office supplies and place orders as required
Supports customer coffee area by replenishing stock and making coffee as necessary
Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary
Qualification
Required
Requires a High School Diploma or related equivalence certificate and one year of office support experience
Strong organizational and project management skills
Proficiency in Microsoft Office required with aptitude to learn new computer applications
Polished and professional demeanor in person, online and via phone
Detail orientated, proactive, and driven to execute high quality work on time
Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates
Excellent oral and written communication skills
Preferred
Experience with Eclipse is a plus
Bilingual is a plus
Benefits
Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Employees are paid weekly, with payday occurring every Friday
Company
Johnstone Supply
Johnstone Supply is a heating equipment supplier and wholesaler company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tisera
President and CEO
Lance Devin
Chief Executive Officer
Recent News
2025-12-09
2025-08-21
Company data provided by crunchbase