Total Quality Logistics · 1 month ago
Regional IT Support Specialist
San Antonio, TX
Full-time
Hybrid
Entry Level
$50K/yr - $65K/yr
1+ years expTQL is an enterprise environment provider seeking a Regional IT Support Specialist to join their IT Operations Team. The role involves providing onsite and virtual technical support, troubleshooting IT issues, and managing special projects to enhance transportation technology.
Freight ServiceLogisticsTransportation
No H1B
Responsibilities
Provide front-line technical support to on-site and remote employees
Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware
Complete technology inventory counts and interact with office leadership to determine additional needs
Manage Windows 11 PC inventory and perform repairs and reimaging
Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues
Test new software and physical and virtual hardware to provide feedback to leadership
Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support
Ensure internal customers and end-users are your top priority
Address national help desk calls and tickets to support business needs as they adjust
Qualification
Required
Bachelor's degree in information technology or equivalent work experience
1-2 years of help desk experience; supporting hardware, software and VoIP systems
Strong knowledge of Microsoft Office 365, Windows 11 and SCCM
Basic server and networking skills
A talent for creatively and decisively solving problems
Aptitude and ability to work independently and be a technology leader for the company
Ability to travel up to 15-20%
Fluency in English and Spanish
Benefits
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Reimbursement for continuous education and technical training
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
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