City of Philadelphia · 21 hours ago
Associate Application Support Specialist
Philadelphia, PA
Full-time
Onsite
Entry Level
$65K/yr - $80K/yr
3+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is seeking an Associate Application Support Specialist. This junior level position is responsible for maintaining and analyzing City platform services, providing operational support for critical IT systems, particularly those related to Microsoft technologies.
Law EnforcementNewsPublishing
No H1B
Responsibilities
Handles tickets assigned by team members or grabbed from the team queue
Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews
Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions
Fosters and maintains relationships with systems and technician staff across the City’s IT community
Champions team initiatives, SOPs, and best practices with City staff
Provides on-call support on rotation with team for major incidents and outages
Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership
Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks
Actively participates in the use, updating, and auditing of the SOP document library the team keeps
Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices
Completes other duties as assigned by manager or technical team lead
Qualification
Required
Bachelor's degree or job-related experience around the competencies
At least three (3) years of experience working within IT
Experience with systems administration, scripting and coding, and Microsoft Office365
Ability to pass an FBI background check
Ability to pass related trainings and coursework during onboarding
Experience managing complex systems and servers in an enterprise-level environment
Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape
Strong written and oral communication skills
Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions
Competence and confidence in customer service skills
Proven analytical and problem-solving abilities
Ability to build effective relationships and strong commitment to working collegially and collaboratively
Ability to use a City-provided computer and other office equipment
Preferred
Experience in at least one scripting language, PowerShell preferred
Experience with PowerBi and DataVerse
Familiarity with Windows Server and Linux OSes
Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS)
Understanding of cloud technologies
Familiarity with monitoring systems, automation software, and/or scripting environments
Experience in state or local government or similar
Benefits
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
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