Auberge Collection · 10 hours ago
IT Manager, Hotel Systems and Applications
Bethesda, MD
Full-time
Onsite
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expAuberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. The IT Applications Manager is responsible for the governance, optimization, and lifecycle management of core hotel software systems, collaborating closely with various teams to ensure system readiness and ongoing improvements.
HospitalityHotelLeisureLifestyleResortsTravel Accommodations
Responsibilities
Serve as the central owner for governance, configuration standards, and lifecycle planning across core hotel applications
Develop and maintain system roadmaps, upgrade cycles, and enhancement plans
Ensure consistency of configurations, data structures, and operational processes across all properties
Evaluate system changes, feature releases, and architectural impacts; coordinate implementation with property teams and application owners
Partner with IT Operations to ensure system performance, stability, and alignment with enterprise standards
Establish and maintain application governance frameworks, data standards, and cross-property best practices
Ensure application owners across platforms follow consistent methodologies and controls
Document standard operating procedures, system design principles, and configuration guidelines
Lead working sessions with application owners to align on system changes, integrations, and business rules
Manage escalations with software vendors and implementation partners
Participate in contract renewals, procurement cycles, and SOW negotiations
Review vendor deliverables for quality, alignment with standards, and operational impact
Provide input to ensure budget accuracy, forecasting, and long-term planning for system investments
Collaborate with Talent & Culture, Finance, Operations, Revenue, and Property Leadership to understand system needs, ensure process alignment, and evaluate business impacts
Work with the New Openings PM to support application readiness during new property launches and transitions
Engage with IT Operations on integrated workflows, access management practices, and security alignment
Provide concise, polished updates to senior leadership on application performance, roadmaps, risks, and upcoming releases
Contribute to annual planning cycles and technology budgeting processes
Create dashboards and structured reports summarizing status, priorities, and enterprise-wide readiness
Oversee complex application issues, system defects, and recurring problem patterns
Identify opportunities for process improvement, automation, or system optimization across the portfolio
Ensure that lessons learned from openings, upgrades, and incidents are incorporated into future governance
Qualification
Required
5–7 years of experience managing or supporting enterprise hotel applications (PMS, POS, finance, HRIS, or similar)
Strong understanding of hospitality operations and cross-departmental workflows
Demonstrated ability to manage application lifecycle activities—including upgrades, releases, testing, and stakeholder communication
Experience negotiating SOWs, managing escalations, or working alongside procurement on renewals
Excellent communication and executive-ready presentation skills
Strong analytical mindset with the ability to translate business needs into system enhancements or standards
High organizational rigor with proven ability to manage multiple systems, stakeholders, and priorities simultaneously
Preferred
Experience working in a luxury hospitality environment or multi-property portfolio
Background supporting ERP, CRM, or HR systems in a governance or administrative capacity
Familiarity with integration frameworks, middleware concepts, or data governance
Project management experience, especially in preopening or transition environments
Certifications such as PMP, ITIL, or vendor-specific application credentials
Benefits
Comprehensive medical, dental, vision and voluntary benefits
401k employer match
Employer paid life insurance
Employee assistance program
Team member hotel stay program
Company
Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BDT & MSD Partners
2024-02-01Private Equity
Leadership Team
Christian H. Clerc
Chief Executive Officer
Vivianne Garcia-Tunon
Global Vice President of Operations, Wellbeing
Recent News
2025-10-28
Company data provided by crunchbase