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Mercedes-Benz Vans, LLC (Charleston, SC) · 1 day ago

Service Contract Coordinator

Charleston, SC

Contract

Onsite

Senior Level

5+ years exp

Mercedes-Benz Vans, LLC is a company focused on developing the mobility of tomorrow. The Service Contract Coordinator will manage projects and service supplier contracts, ensuring compliance and improving contract fulfillment while serving as the main point of contact for all contractual matters.

AutomotiveManufacturingSupply Chain Management

Responsibilities

Contract management by monitoring and ensuring compliance with contractual obligations. Managing and updating contracts and Service Level Agreements (SLAs)

Clarification of contract details with involved business partners, creators, and support functions (e.g., IPS, legal department, etc.) aiming for clarity and enforceability with respect to the service supplier

Supporting the business side in necessary technical negotiating and enforcing contract changes or extensions in collaboration with procurement

Developing a target-oriented strategy to continuously improve contract fulfillment by the service supplier, with diligent monitoring of predefined milestones

Collecting and documenting lessons learned for contract updates and similar service agreements, incorporating various stakeholder feedback

Performance Management through establishing and implementing a system to evaluate and communicate the performance of the service supplier based on their contractually defined deliverables and quality KPIs, involves escalating performance issues, and engaging necessary representatives from the supplier and MBV

Consistently enforcing contractually agreed penalties including issuing timely warnings to the supplier and escalating involvement with necessary parties such as IPS and Controlling

Reporting and Documentation of the performance of the service supplier and tracking deviations and defined measures. Documenting all relevant activities, decisions, and outcomes

Maintaining and managing technical documentation and project plans

Analyzing reports submitted by the service supplier involves reviewing documents for compliance with contractual agreements, conducting plausibility checks, and promptly communicating any identified inconsistencies and deviations

Organizing, conducting, and following up of regular inspections and audits to ensure compliance with contract terms

Project Management by planning and coordinating overarching projects related to the service supplier. Ensuring projects are completed on time and within budget

Assessing risks and problems and implementing solutions

Ensuring smooth communication between MBV and the service supplier. Organizing, participating in, documenting, and following up on regular meetings and coordination sessions

Identifying and resolving problems and conflicts related to the service suppliers, including escalating serious problems

Point of contact for the organization and stakeholders of the service supplier for all contractual matters

Coordinate complex projects or contracts for the overall plant success from initiation to completion and ensure status reporting accuracy

Develop and oversee project budget tracking systems, analyze expenditure trends, and provide strategic recommendations to optimize cost efficiency and meet targets

Decide first-level escalation and support for the interfaces departments. Oversee the resolution of escalated issues, collaborate with department heads and stakeholders to address challenges, and develop strategies to prevent future escalations while ensuring smooth operations across departments

Play deputy roll of the manager in their absence, actively participate in scheduled meetings, and coordinate the actions in terms of contract/project management to ensure seamless operations and alignment with organizational goals

Will perform other duties as assigned

Qualification

Contract managementPerformance evaluationProject managementTechnical negotiationsMicrosoft OfficeAnalytical skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in manufacturing engineering, industrial engineering, business administration or a related field

Minimum of 5 years of professional experience in an operational environment with direct shop floor interaction (2-4 years of that professional experience in an automotive environment

Knowledge of vehicle production processes, required equipment, and maintenance requirements

Extensive experience in contract management, including contract law and Service Level Agreements (SLAs)

Proficient in business operations, procurement processes, and skilled in technical negotiations and enforcing contract changes or extensions

Strong understanding of performance evaluation techniques, quality KPIs (operational KPIs), and methods to communicate and manage supplier performance

Proven project management skills

Advanced analytical, communication, negotiation, and problem-solving skills

Demonstrated business maturity and functional leadership abilities

Ability to anticipate needs and deliver timely, relevant solutions and actions

Proficient in the Microsoft Office platform (including Word, Excel, PowerPoint, ThinkCell, etc.)

Proven written and verbal communication skills at all levels within the organization