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Unlock · 3 weeks ago

Senior UX Designer - Origination & Servicing

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$128K/yr - $135K/yr

3+ years exp

Unlock is a company focused on leveraging home equity to enhance people's lives through innovative financial solutions. The Senior UX Designer will design user experiences for complex workflows related to lending and servicing, collaborating with various teams to streamline processes and improve user interactions.

FinanceFinancial ServicesReal Estate

Responsibilities

Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes

Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions

Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners

Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions

Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities

Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture

Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance

Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented

Support modernization of internal systems (e.g., Badger 2.0, underwriting tools, servicing workflows) by simplifying dated or fragmented processes

Ensure experiences are compliant, auditable, and aligned with financial regulations, disclosures, and data-handling requirements

Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed

Qualification

UX design experienceInteraction designWorkflow mappingPrototyping toolsUser researchInformation architectureService designAccessibility standardsInterest in AIPC skillsCommunication skillsCollaboration skillsProblem-solving skillsRelationship-building skills

Required

3–8 years of professional UX design experience, with emphasis on complex workflows, financial systems, enterprise tools, or regulated products

Strong expertise in interaction design, information architecture, and service design (not visual/UI-heavy)

Demonstrated ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing

Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations

Proficiency with prototyping and design tools (Figma preferred)

Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders

Ability to break down ambiguous problems and produce structured, testable UX solutions

Interest in leveraging AI in the design process

PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way

Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions

Ability to work in a high-growth, dynamic environment