NEOGOV · 1 month ago
Supervising Recycling Ambassador (Community Activity Specialist) – Environmental Services Department
San Jose Metropolitan Area
Full-time
Onsite
Mid Level
$75K/yr - $91K/yr
3+ years expNEOGOV is part of the City of San José, a vibrant community in Silicon Valley. They are seeking a Supervising Recycling Ambassador to lead field operations and oversee part-time Recycling Ambassadors in support of the CART Program, which aims to reduce recycling contamination and promote community engagement in recycling efforts.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Serve as the field supervisor directly supervising four (4) Recycling Ambassadors
Supervise and train employees and monitor work activities
Provide quality control and quality assurance in on-the-job training and support
Drive an assigned City vehicle to residential neighborhoods
Conduct, coordinate and direct outdoor fieldwork, scheduled starting at 6:00 AM Monday through Friday, for most of the workday
Conduct remaining work in an office environment after outdoor field work is complete
Plan, organize, and conduct team visual inspections of recycling carts at single-family homes focusing on visible contents only. Input data using a tablet and affix an education tag onto the cart
Troubleshoot real-time technical issues in the field using a tablet and survey application
Confirm team inspection materials including notes, cart photos, and quality control checks are processed and filed
Engage with residents in a courteous and professional manner to answer recycling program or City service questions and guidance when leaving cart tags
Support database management and recordkeeping activities and prepare written responses to residents as needed
Maintain the field vehicle and order field supplies as needed to ensure uninterrupted operations and efficient data collection
Support the development of the CART fieldwork Standard Operating Procedure and improvements to continue lowering the recycling contamination rate
Plan team logistics for assigned fieldwork and ensure field supplies are re-stocked as needed
Create and distribute field maps for planned neighborhood visits
Ensure the team has required equipment and materials for daily field visits
Provide ongoing program updates to leadership and collaborate with City staff as needed to maintain uninterrupted field operations
Operate general office equipment including printers and scanners
Maintain teamwork and ensure team goals are met efficiently
Perform other IWM work as assigned
Qualification
Required
Graduation from high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate)
Three (3) years of full-time equivalent work experience (6,240 hours) with diverse neighborhoods, residents experiencing homelessness, blight reduction programs, underserved communities, or neighborhood engagement and mobilization
Must possess a valid California Driver's License
Preferred
Multilingual in English, Spanish, or Vietnamese
Passionate about recycling and waste reduction
Interest in helping the San José community Recycle Right
Interest in gaining solid waste industry experience
Benefits
Excellent health and pension benefits
15 paid holidays
Core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans
Paid leave
Educational reimbursements
Holiday pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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