OpenGov Inc. · 2 weeks ago
Manager II, Professional Services
Illinois, United States
Full-time
Onsite
Mid, Senior Level
$135K/yr - $150K/yr
3+ years expOpenGov Inc. is the leader in AI and ERP solutions for local and state governments in the U.S. The Manager II, Professional Services, is responsible for leading a team to ensure successful project deployments, focusing on delivering projects on-time and within budget while fostering cross-functional collaboration.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Lead and oversee a diverse team that may include Project Managers, Implementation Consultants, and other roles, ensuring effective recruitment, coaching, mentoring, and performance management
Translate strategic plans into operational processes that impact both the team and cross-functional outcomes
Develop and implement strategic plans aligned with organizational objectives
Manage a portfolio of implementation projects, including intricate technical deployments, and support portfolio management for team members within specific product domains
Identify and mitigate project and customer risks proactively, visiting customer sites as needed to maintain strong relationships and project momentum
Conduct portfolio forecasting and analyze trends impacting project efficiency while monitoring budget health and project delivery
Collaborate with leadership to ensure the team’s skills meet evolving business needs and contribute to improving project management methodologies
Schedule projects, plan resources, manage staffing impacts, utilize metrics, and report effectively to internal and external stakeholders
Support complex customer implementations involving multiple product suites and assist clients in developing and executing testing plans and procedures
Apply extensive business knowledge to resolve significant project challenges, develop innovative solutions, and maintain alignment with professional services methodology
Establish and maintain control over project delivery during escalations, supporting sales processes, and participating in the creation and approval of Statements of Work and Change Orders
Collaborate cross-functionally with sales, customer success, product management, and engineering teams to drive internal initiatives and enhance customer outcomes
Provide leadership and guidance to customers on best practices, use cases, and business process improvements
Develop and maintain implementation approaches, business process documentation, and best-practice onboarding and training materials
Qualification
Required
Minimum of 3 years of experience in project delivery, preferably in a SaaS environment
Management Experience: Proven ability to foster team culture, accountability, and professional growth
Excellent written and oral communication skills with the ability to collaborate effectively across cross-functional teams and with clients at all organizational levels
Strong leadership capabilities with a focus on strategic thinking, problem-solving, and achieving results
Exceptional organizational skills and ability to manage multiple initiatives with varying levels of complexity and interdependencies
Demonstrated ability to balance profitability with a customer-service mindset and maintain high standards of excellence in project delivery
Ability to understand and articulate product requirements, process logic, and architecture, as well as build and deliver functional presentations
Capacity to adapt to evolving product offerings and address customer needs strategically
Preferred
Bachelor's degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks
Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related fields is a plus
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase