Archer · 1 month ago
Assistant Front Office Manager
McLean, VA
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expLodgeWorks is a hotel development and management company known for its strong family culture and award-winning Archer Hotel boutique collection. The Assistant Front Office Manager is responsible for providing excellent service to guests, maximizing revenue, and supervising front office staff while ensuring efficient hotel operations.
AerospaceAir TransportationElectric VehicleManufacturing
Responsibilities
Monitor staffing levels to ensure appropriate coverage for business demand
Set departmental objectives, work schedules, policies, and procedures
Ensure that team members have current knowledge of hotel products, services, pricing and policies, as well as familiarity of the local area
Conduct monthly one-on-one meetings, as well as assist with departmental meetings
Check all hotel guests in and out in a confident, professional and personalized manner
Welcome and register hotel guests, explain the accommodations, and establish the credit or method of payment
Communicate effectively, both orally and in writing, to provide clear direction to staff
Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations
Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the team and other associates; know and communicate hotel emergency procedures; inform and assist guests in emergencies
Administer counseling and discipline to team members as necessary, and provide training and recognition to employees at all levels to maintain a team-oriented environment
Assist in Recruiting, manage, train and develop the Front Office Team
Motivate and celebrate Team Member Success
Analyze, generate reports and communicate information to employees and appropriate departments
Monitor and control guests credit status to ensure that payment is collectible and received on time. Perform regular follow-up for pending payments to ensure that they are collected
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Maintain good communication and working relationships with all departments
Meet or exceed budgeted profit goals and maintain labor efficiency ratios to ensure excellent guest service and cost-effectiveness
Comply with local and LodgeWorks hotel security, fire regulations and all health and safety policies
Understand and enforce all cash handling, check handling, tax exempt and credit policies
Maintain accuracy and thoroughness of various reporting requested on a daily, weekly and monthly basis
Engage with guests and follow up to ensure complete resolution; respond to guest feedback, looking at such as an opportunity to build guest satisfaction
Maintain a high level of confidentiality
Implement changes that could improve service and increase operational efficiency
Assist in any other task or duties as requested by management
Qualification
Required
A team player with a heart for hospitality
Entrepreneurial at heart and innovative in mind
A long-term thinker
Customer-focused, with guests, clients and employees at the forefront of your thinking
Nimble and able to adapt to change quickly
Committed to sharing and togetherness and value the family mindset of our organization
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation
An excellent communicator
Naturally curious and value listening to solve problems
Comfortable following directions, guidelines and work objectives
Capable of exerting up to 40 pounds of force occasionally
Capable of standing for an entire or shift or for an extended amount of time
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling
Eager to be part of a great work culture and team
Preferred
Practiced, with six months' related experience in hospitality or a service industry
Benefits
PTO
Hotel and restaurant discounts available at select LodgeWorks properties
Health, vision and dental benefits
401(k) plans with matching contributions
Paid holidays
Short-term and long-term disability (company sponsored)
Referral bonuses
Flexible spending accounts
Company
Archer
Archer is an aerospace company that developed an electric vertical takeoff and landing aircraft tailored for urban air mobility systems.
1001-5000 employees
H1B Sponsorship
Archer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.48BKey Investors
BlackRockStellantis
2025-11-06Post Ipo Equity· $650M
2025-06-12Post Ipo Equity· $850M
2025-02-11Post Ipo Equity· $300M
Leadership Team
Adam Goldstein
Founder and CEO
Tom Muniz
Chief Technology Officer
Recent News
2026-01-19
News Powered by Cision
2026-01-16
2026-01-16
Company data provided by crunchbase