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PLACE · 3 weeks ago

Real Estate Operations Coordinator

West Chester, OH

Full-time

Onsite

Entry Level

$45K/yr - $50K/yr

1+ years exp

PLACE is seeking an Operations Coordinator to join their team of top real estate professionals in North America. The role involves building and maintaining systems for customer service, supporting team growth efforts, and providing administrative support to ensure efficient operations.

Property ManagementPropTechReal EstateSoftware

Growth Opportunities

Responsibilities

Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals

Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator

Create and own systems for maintaining integrity of the database, including holding agents accountable to activities

Support the Team Operator by managing emails and staying organized

Provide general administrative support for the entire office

Own the agent onboarding process, including holding trainings in person and virtually

Follow the systems for our productivity rhythms to ensure agent productivity

Plan and execute client events that are done at a high level to drive business referrals

Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses

Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity

Keep the team leader informed of any challenges that arise and bring potential solutions

Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings

Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond

Manage the listing launch and contract to close process for all transactions, including overseeing a virtual assistant that completes most of the process

Coordinate photography, staging, sign installation, and other listing launch functions

Act as the liaison between real estate agents, clients, attorneys, title companies, and mortgage brokers

Generate reviews and referrals from clients during and after the transaction

Qualification

Operations managementReal estate experienceDatabase managementSocial media managementProject managementTech savvyTeam playerPositive communicationProblem solvingTime management

Required

Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team

1+ years of experience in an operations/administrative role, preferably in real estate or a related industry