DaBella ยท 1 month ago
Customer Service Administrator
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hrDaBella is one of the fastest-growing home improvement companies in the United States, dedicated to delivering premium remodeling services with a focus on quality, integrity, and customer satisfaction. The Customer Service Administrator will be responsible for managing customer reimbursements, warranty claims, and ensuring compliance with documentation processes while collaborating with various teams.
ConstructionHome ImprovementHome Renovation
Responsibilities
Accurately process customer reimbursements, legal documentation, and post-installation follow-ups
Manage warranty claims, coordinating between customers, project teams, and manufacturers
Submit and track Energy Trust rebate paperwork for qualifying window projects
Investigate and compile documentation to support claims, rebates, and compliance requests
Maintain and respond to a shared customer service email inbox with professionalism and efficiency
Work daily in Salesforce, Excel, DocuSign, Microsoft Office, and Adobe Pro to support accurate data management
Collaborate with internal departments to ensure process consistency and continuous improvement
Qualification
Required
High school diploma or equivalent (required)
Strong written and verbal communication skills
Comfortable handling phone conversations with customers and partners
Excellent attention to detail; confident with numbers and documentation
Able to prioritize, multitask, and adapt in a fast-paced environment
Analytical mindset with sound judgment and decision-making skills
Customer service experience and familiarity with Salesforce or data systems are a plus (training provided)
Benefits
Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment
Company
DaBella
DaBella specializes in home improvement services such as roofing, siding, windows installation and bath replacement systems.
Founded in 2011
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Castaldi
Chief Financial Officer
Bastian Cowsert
Chief Marketing Officer
Recent News
2025-11-19
The Business Times
2025-11-07
Sports Business Journal
2024-04-06
Company data provided by crunchbase