2K Vegas ยท 3 weeks ago
Customer Success Agent III
Las Vegas, Nevada, United States
Full-time
Onsite
Entry, Mid Level
1+ years exp2kvegas is focused on delivering exceptional customer experiences and they are seeking a Customer Success Associate III to manage sophisticated customer service issues and lead special projects. This role requires extensive product knowledge and involves mentoring Tier I and II associates while driving improvements in customer service processes.
Computer Games
Responsibilities
Handle the highest level of customer service issues, including VIP tickets, critical time-sensitive requests, and customer concerns from Tier I and II associates
Troubleshoot and resolve sophisticated technical issues on PCs, Sony, and Microsoft consoles, demonstrating expert-level product knowledge
Take ownership of customer service incidents, ensuring successful resolution and proactive follow-up
Perform User Generated Content Moderations for various titles, ensuring compliance with company standards and policies
Serve as a primary critical issue point for Tier I and II associates, providing guidance and support to resolve adventurous issues
Mentor and train Tier I and II associates, fostering their professional growth and enhancing team performance
Build and maintain expert-level knowledge of company products, services, and processes to serve as a resource for the team
Collaborate with internal departments to address systemic customer concerns and drive service improvements
Lead special projects, such as mobile soft launches, Knowledge Base updates, process optimization initiatives, and customer experience enhancements
Drive team projects by finding opportunities for improvement, developing solutions, and implementing changes
Qualification
Required
At least 1-2 years of experience in customer service or a related role
Excellent communication skills in English to convey concepts to both technical and non-technical audiences, and to influence stakeholders
Exceptional attention to detail, critical thinking, and problem-solving skills, with a strong sense of ownership over assigned responsibilities
Proven track record to handle multiple high-priority projects in a fast-paced, dynamic environment
Benefits
Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws
Employment at 2K is considered at-will, except where prohibited by state legislation
Compensation and job postings may include disclosures required under state pay transparency laws
2K is an Equal Opportunity Employer, committed to creating an inclusive work environment free from discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
Company
2K Vegas
2K Vegas is a QA studio subsidiary of 2K that provides consumers interactive entertainment experiences.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase