Bloomreach · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $95K/yr
2+ years expBloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers. The Customer Success Manager will lead customers through digital experience transformation, focusing on improving eCommerce experiences and serving as a strategic partner for digital and merchandising leaders.
Information TechnologyMarketing AutomationSoftwareWeb Development
Responsibilities
Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
Establish yourself as a trusted advisor to customer teams and internal account teams
Own the customer satisfaction and value demonstration in strategic accounts
Qualification
Required
2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search, ideally with hands‑on work using an internal or third‑party Search provider
2+ years of experience with digital experience or commerce technologies (e.g., eCommerce platforms, merchandising, analytics); strong retail/eCommerce business acumen and Search familiarity preferred. Customer Success experience is a plus
Analytical and comfortable identifying stories within raw data
Demonstrated enthusiasm for AI – either prior experience leveraging AI-driven tools or a clear eagerness to learn and apply AI to drive measurable change and impact
Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving environment
Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision
Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally
Strong presentation skills, with creative and out-of-the-box thinking
Preferred
Hands-on SaaS experience
Customer Success experience
Experience with Site Search, Merchandising, SEO and A/B Testing tools
B2B Experience
Benefits
Health Care including medical, dental, and vision insurance
401k Plan with employer contribution
Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!
Company
Bloomreach
Bloomreach is a developer of a cloud-based software that connects both customer and product data to personalize all customer touch-points.
501-1000 employees
H1B Sponsorship
Bloomreach has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (9)
2022 (13)
2021 (8)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$452MKey Investors
JP Morgan ChaseGoldman Sachs Asset ManagementSixth Street
2022-10-04Debt Financing· $30M
2022-02-23Series F· $175M
2021-01-26Series E· $150M
Leadership Team
Raj De Datta
CEO & Co-Founder
Xun Wang
Chief Technology Officer
Recent News
Destination CRM
2026-01-09
Company data provided by crunchbase