Hollywood Gaming Mahoning Valley Race Course · 1 month ago
VLT Technician
Youngstown, OH
Full-time
Onsite
New Grad, Entry Level
$17.34/hr - $17.34/hr
0+ years expHollywood Gaming Mahoning Valley Race Course is an industry leader in entertainment and gaming. They are seeking a VLT Technician responsible for troubleshooting and repairing VLT machines, ensuring regulatory compliance, and promoting a fun environment for guests and team members.
Gambling & Casinos
Responsibilities
Promoting a fun and exciting environment with a positive and upbeat attitude
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
Troubleshoot and repair all VLT machines and related equipment
Safeguard all assigned areas
Perform all VLT moves and conversions as directed
Ensure that all gaming devices are in proper working order
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members
Any and all duties as assigned by your Supervisor or a member of management
Promoting a positive influence in the community and participating in company-sponsored events
Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair
Ensuring functionality of the VLT maintenance system
Interacting with VLT Operations personnel and guests while repairing VLT machine functions
Assist with every phase, including layout and installation
Work on special projects as assigned
Assist in maintaining adequate stock of parts necessary for repairs
Perform preventative maintenance: clean, inspect, adjust, and test various machine parts
Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming
Assist guests with questions and concerns regarding VLT machines
Maintains and repairs all VLT related equipment
This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
Qualification
Required
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy assisting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
Must be able to listen and respond to visual and aural cues
Must manage difficult or emotional guest situations, respond promptly to guest needs, solicit guest feedback to improve service, respond to requests for service and assistance, and meet commitments
Must speak clearly and persuasively in positive or negative situations, listen and gets clarification, and respond well to questions
High school diploma or general education degree (GED) preferred
One to six months related gaming experience and/or training
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Possess ability to operate an adding machine and have basic computer skills
Be able to make quick, reasonable decisions regarding patron and team member interactions
Must be able to qualify for licenses and permits required by federal, state, and local regulations
The Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms
The Team Member is required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas
Must be able to lift up to 100 lbs
Team Member must be drug and nicotine free
Preferred
Previous Slot/VLT System experience with ACSC, SDS, CDS etc
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Hollywood Gaming Mahoning Valley Race Course
An incredibly exciting, friendly and unforgettable entertainment experience open 24 hours a day, 365 days a year and conveniently located about 45 minutes from Cleveland, Akron and Pittsburgh! Welcome to Hollywood! It starts with more than 850 of the hottest VLTs (video lottery terminals).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase