TK Elevator · 1 week ago
Field Quality Program Manager
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expTK Elevator is currently seeking a Field Quality Program Manager. This role is responsible for delivering consistent processes into field operations by leveraging best practices and harmonizing production activities to align with field needs.
B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering
Responsibilities
Lead and coordinate remediation of field product. Partner with engineering, manufacturing, and field functions along with suppliers to drive timely execution of Service Bulletin and PCI (Product Corrective Instruction)
Leveraging data from across the organization identify best practices currently in place in the field for key tasks, including but not limited to installation and modernization
Implement best practices identified to initially pilot branches and eventually to all North America branches
Use available data systems to ensure that the identified standard of work is consistently executed
Partnering with engineering identify corrections to be completed on fielded units, coordinate with manufacturing operations to compile an effected units list, and coordinate with procurement to verify that any necessary materials are available for the field to complete the correction
Partner with the field organization to complete identified field corrections in a timely and systemic manner
Leveraging available data systems monitor the execution of the field corrections and report to the business leadership team during standard operating mechanisms
Partner with Quality team members to provide ad hoc and scheduled training for field personnel on the quality processes including but not limited to defect reporting
Using lessons learned and available data drive process improvement with the field organization to resolve identified systemic issues
Qualification
Required
Bachelor's degree
8-10 years of experience in elevator service / installation / modernization and associated certification and training
Quality/Technical Skills – Certified elevator constructor including ability to trouble shoot reported defects. Understanding of processes both technical and procedural at TK Elevator
Problem Solving - Skilled at evaluating data from multiple sources, including field personnel, to identify and develop solutions for systemic technical and procedural issues
Effective Communications – Ability to communicate across the spectrum of the business with credibility while being concise, clear, and accurate
Flexibility and Adaptability – Must be able to identify best practices from all data source including those that may not be systemically documented or known
Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
Preferred
Lean Six Sigma Certification
Black belt certification
Project Management Certification
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Company
TK Elevator
TK Elevator manufactures technology-driven escalators, elevators, passenger boarding bridges, platform lifts, and automatic doors.
Founded in 1970Düsseldorf, Nordrhein-Westfalen, DEU
10001+ employees
H1B Sponsorship
TK Elevator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (6)
2022 (8)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alat
2025-02-24Secondary Market
2020-02-28Acquired
Leadership Team
Kevin Lavallee
President and CEO, North America and Australia
Jason Harrington
Director Advanced Manufacturing
Recent News
2025-12-11
Company data provided by crunchbase