Customer Operations Coordinator jobs in United States
cer-icon
Apply on Employer Site
company-logo

Currax Pharmaceuticals LLC · 1 day ago

Customer Operations Coordinator

positionBrentwood, TN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Currax Pharmaceuticals LLC is a specialty pharmaceutical company focused on providing increased access to life-changing medications for patients and healthcare providers. The Customer Operations Coordinator role is responsible for managing customer order volumes, pricing, chargebacks, and customer service for Direct Sales Accounts, while collaborating with various teams and external partners.

BiotechnologyPharmaceutical

Responsibilities

Coordinate customer inventories to meet service levels
Process and coordinate Specialty Pharmacy orders with 3PL and carriers
Provide timely support for order inquiries, PO tracking, documentation requests, and product availability
Monitor daily 3PL activities including order processing, pick/pack/ship accuracy, inventory availability, and account setup
Review open orders and resolve issues preventing timely shipment
Support direct accounts through order monitoring, tracking, and account creation
Investigate and resolve pricing discrepancies, contract interpretation issues, and chargeback disputes
Collaborate with 3PL and wholesalers to address chargeback errors related to pricing, membership, and eligibility
Review and reconcile inventory transactions, adjustments, and reports impacting pricing or chargebacks
Confirm and validate reconciliation reports (EDI 849) for accuracy
Support contract pricing activity, chargeback submissions, and pricing maintenance by analyzing terms, discounts, and rebates
Identify opportunities to improve processes and collaborate with internal teams to implement changes
Review weekly wholesaler inventory reports to evaluate stock levels and purchasing patterns
Assist Trade team with process documentation to improve efficiency and ensure business continuity

Qualification

Customer OperationsAnalytical skillsMicrosoft ExcelCommunication skillsProblem-solving skillsClient service orientationInterpersonal skillsDecision-makingTeamwork

Required

Bachelor's degree in business, or related experience required
2-4+ years of professional experience preferably in Customer Operations Financial services knowledge
Strong communication and interpersonal skills required
Ability to prioritize and make decisions in a fast-paced environment
Strong client service orientation and customer service mind-set
Strong execution, analytical and problem-solving skills
Ability to build strong relationships and communicate product issues internally
Strong Microsoft Office Suite in particular Excel and Microsoft Word

Benefits

Health
Retirement
Paid leaves
Wellness programs
Medical, dental, and vision coverage
401(k) plan with company match
Paid time off and holidays
Other benefits to support your physical, financial, and social well-being

Company

Currax Pharmaceuticals LLC

twittertwitter
company-logo
Currax delivers innovative, life-changing medicines to patients living with chronic, progressive diseases.
dateFounded in 2019
location
Morristown, New Jersey, USA
people-size51-200 employees
web-link
http://www.curraxpharma.com/

Funding

Current Stage
Growth Stage

Leadership Team

G
George Hampton
President & CEO
linkedin

Recent News

PR Newswire
Currax Announces ObesityWeek® Data Showing that CONTRAVE® Helps Curb Cravings and Offers Marked Effectiveness in Certain Populations with Obesity
2025-11-04
MarketScreener
Currax Pharmaceuticals says Contrave users lose 9.5% weight at 56 weeks vs 2.7% for placebo
2025-11-04
Morningstar.com
/C O R R E C T I O N from Source — Currax Pharmaceuticals LLC/
2025-10-30
Company data provided by crunchbase