Ashby · 2 weeks ago
High Touch Customer Success Manager - EST
United States
Full-time
Remote
Entry, Mid Level
$110K/yr - $145K/yr
2+ years expAshby is building the next generation of enterprise software with a focus on improving hiring processes. They are seeking a High Touch Customer Success Manager to onboard, train, and support customers, ensuring the adoption of their products and driving customer satisfaction.
Human ResourcesManagement Information SystemsRecruitingSoftware
Responsibilities
You will onboard, train, and support the adoption of Ashby with customers across the region
You will manage a four to eight week implementation, while continuing to deliver value through the customer journey
You will develop relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges
You will help customers make sense of complex products and configurations
You will provide the voice of the customer to internal stakeholders to ensure product value
You will prioritize your time effectively to make the biggest impact with varied customers
You will craft repeatable processes that will allow the go-to-market team to scale well in the future
You will obsess over sending crisp follow-up emails and take pride in internal operations, like real-time CRM updates
You will leverage tools/technology to maximize your time
Qualification
Required
You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies
You're comfortable managing a book of ~60 mid-market customers, exceeding $1.5MM in total ARR
You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
You love becoming a product and industry expert and have experience doing this in a previous customer success role
You've worked with technically complex products and show a strong curiosity to explore details and understand how things work
You demonstrate mastery of clear communication
You are a great listener
You enjoy working with a larger book of varied customers, and can effectively prioritise your time to make the biggest impact
You're energized by learning and supporting a complex product
You love to teach
You are not only excited about driving renewals, but also crafting repeatable processes that will allow our go-to-market team to scale well in future
Your peers describe you as detail oriented
You move fast
You're energized by an ever-improving work environment
You are always looking for ways to improve your work through data
Preferred
You have been a recruiter, hiring manager or interviewer in a previous role
Benefits
You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect 'Vacation?' in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
Company
Ashby
Ashby develops human resource software to assist companies with hiring and manpower management.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$120.01MKey Investors
Lachy GroomF-PrimeElad Gil
2025-07-22Series D· $50M
2024-06-03Series C· $30M
2022-03-03Series B· $26.51M
Recent News
2025-09-19
2025-09-19
Crunchbase News
2025-09-03
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