Caleres, Inc. · 1 day ago
Specialist, Workforce Management
Lake St Louis, MO
Full-time
Onsite
Mid Level
3+ years expCaleres, Inc. is a global footwear company with a legacy of craftsmanship and a mission to inspire people to feel great. As a Specialist in Workforce Management, you will manage staffing schedules, administer payroll and attendance, maintain training materials, and provide data and reports to management.
Apparel & Fashion
Responsibilities
Manage staffing schedules: Assure management of staffing schedules to provide strategic balance of available resources between skilled teams to achieve service level goals at lowest cost
Payroll and attendance administration: Assure efficient and accurate administration of hourly associates for payroll and attendance with integrity and confidentiality
Maintain training materials: Assure accurate knowledge and development of Workforce training materials and effective presentation for new hire training
Provide data and reports to management: Assure the independent research, analysis, production and communication of contact center reports, dashboards to all levels of management
Maintain documentation: Create and maintain documentation (Contact Center log) of issues with contact center applications for adherence expectations and adjustments
Qualification
Required
High School diploma with some college (college degree preferred)
3+ years' Contact Center experience
Must hold integrity with data and information in confidence
Must be very detail oriented with follow-through
Strong problem-solving skills, critical and strategic thinking and initiative are required
Ability to multi-task and handle interruptions
Takes initiative and is proactive
Intermediate Excel, Word and MS Outlook
Workforce Management systems, a plus
Strong Mathematical ability
Excellent written and verbal communication
Preferred
Retail or seasonal business background a plus
Benefits
30% Associate Discount across Famous Footwear and Caleres brands
Career Development and Learning Opportunities
Benefits that Start Day One
Free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
Relaxed Dress Code
Company
Caleres, Inc.
Caleres is the home of today’s most coveted footwear brands around the world and represents a diverse portfolio spanning all of life’s styles and experiences.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jack Calandra
SVP & Chief Financial Officer
Doug Koch
Chief Talent and Strategy Officer, SVP
Company data provided by crunchbase