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Mental Health Center of Greater Manchester · 1 day ago

Director of Quality Assurance

Manchester, NH

Full-time

Hybrid

Lead/Staff, Director/Executive

$93K/yr - $116K/yr

2+ years exp

The Mental Health Center of Greater Manchester is committed to helping individuals understand mental illness and achieve recovery. The Director of Quality Assurance will support compliance with state and federal standards while driving continuous quality improvement across all programs.

Health CareMental HealthNon Profit

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Ensure adherence to state laws/rules, federal regulations, and designation/certification standards

Oversee audits and implement & monitor Quality Improvement or Corrective Action plans

Monitor quality performance metrics (including metrics associated with Fidelity Reviews, QSR, CCBHC, and MIPS) and ensure documentation meets quality standards

Serve as primary point of contact for Managed Care Organizations

Lead complaint investigations

Serve as MHCGM’s 1557 Coordinator handling all discrimination grievances

Manage policies and procedures related to service delivery and safety

Collaborate with departments to ensure consistent quality across programs

Analyze quality data and trends to identify improvement opportunities

Qualification

Quality ImprovementHealthcare RegulationsData AnalysisPolicy DevelopmentCross-functional LeadershipJudgmentQA ToolsClear Communication

Required

Ability to lead cross-functional teams and foster a culture of quality

Clear communication with executives, clinicians, and operational teams

Strong judgment in balancing compliance, efficiency, and patient safety

Knowledge of HIPAA, NH state administrative rules, or other healthcare regulations

Understanding of QA tools, data systems, and reporting platforms

Ability to develop and maintain policies and/or training materials

Master's degree in a field such as Health Administration, Social Work, Psychology/Counseling, or Nursing

2 years or more in a healthcare/health system setting

Benefits

Health Insurance

Dental coverage

Vision Coverage

Personal Time Off (PTO)

Extended Illness Leave (EIL)

7 Paid Holidays

403(b) Retirement Plan

Tuition Assistance

Short- and Long-term Disability

Life Insurance

Flexible Spending Accounts (FSAs) for Medical and Dependent Care

Flexible Work Options

Employee Assistance Program (EAP)

Company Discounts

Employee Recognition Events

Competitive Salaries

Supervision towards Clinical Licensure

Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Company

Mental Health Center of Greater Manchester

The Mental Health Center of Greater Manchester is a private non-profit community mental health center who provides behavioral health services for all ages.

Founded in 1960

Manchester, New Hampshire, USA

201-500 employees

https://www.mhcgm.org/

H1B Sponsorship

Mental Health Center of Greater Manchester has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (1)

2022 (1)

2021 (1)

2020 (1)