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2K Vegas · 4 weeks ago

Customer Success Agent I

Las Vegas, Nevada, United States

Full-time

Onsite

Entry Level

1+ years exp

2kvegas is committed to delivering exceptional customer service, and they are seeking a Customer Success Associate I to address customer inquiries, troubleshoot basic issues, and ensure customer satisfaction. This entry-level role serves as a foundation for building technical expertise and customer service skills while contributing to team projects and process improvement initiatives.

Computer Games

Responsibilities

Respond promptly and professionally to customer inquiries via email, chat, or other communication channels

Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction

Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up

Build foundational knowledge of company products, services, and processes to provide accurate information to customers

Participate in training sessions and team meetings to enhance product knowledge and customer service skills

Maintain detailed and accurate records of customer interactions, resolutions, and feedback

Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates

Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates

Demonstrate the ability to adhere to established guidelines and procedures when addressing challenges

Effectively communicate progress, challenges, and outcomes related to assigned tasks

Possess foundational knowledge of tools, systems, and processes required for day-to-day operations

Capable of interpreting and addressing straightforward customer inquiries or requests

Promote a collaborative and inclusive work environment

Use active listening, empathy, and problem-solving skills to foster positive relationships and maintain team harmony

Understand the fundamental stages of project or product development, including planning, execution, and delivery

Ensure that all actions and deliverables adhere to company policies, industry standards, and legal requirements

Qualification

Customer serviceTechnical proficiencyAnalytical skillsCommunicationMS OfficeG SuiteProblem-solvingTeam collaboration

Required

High School diploma or equivalent

Minimum age of 18 years or older

1-3 years of experience in customer service or a related role (internship experience is acceptable)

Reliable and able to work scheduled shifts, including weekends and holidays

Strong communication skills in English, both written and verbal, to clearly document findings and provide feedback to level appropriate audiences

Strong analytical skills, attention to detail, creative problem-solving skills, organizational abilities, and a sense of ownership over assigned duties

Positive attitude along with flexibility, dependability, and excellent interpersonal skills, including the ability to collaborate effectively within a team environment

Basic technical proficiency with PCs and gaming consoles

Familiarity with MS Office and G Suite products

Physical requirements include the ability to lift up to 20 lbs. unassisted or assisted occasionally

Stand, sit, and walk for prolonged periods of time

Move between three separate floors as needed